PolarStar Engineering & Machine LLC

About PolarStar

In business since 1997, PolarStar Engineering & Machine is a full-service engineering, prototyping and manufacturing facility offering customers a complete solution “From Art to Part”. In addition to client projects, we also hold several patents and produce our own line of industry-leading products which are designed, manufactured and assembled in-house (www.polarstarairsoft.com).

Conveniently located in Newark, DE just minutes from I-95, PolarStar is also in close proximity to the Pennsylvania, Maryland and New Jersey borders.

Technical Support Representative

Responsibilities Include:

• Provide technical support via phone, email and social media messages.
  
• Assist customers in diagnosing and resolving issues with PolarStar Airsoft products.
• Provide pre-sales support including product recommendations, compatibility information and available custom services.
• Process RMAs for items that cannot be diagnosed or repaired remotely.

Preferred Skills & Qualifications:

• Experience with PolarStar HPA systems, regulators and CO2 systems.
• Familiarity with common airsoft brands, models and gearbox variants.
• Experience upgrading/repairing airsoft replicas.
• Excellent communication skills.
• Detail oriented with the ability to document technical issues and resolutions.

 

Job Type: Full Time

Schedule: Full Time, Mon-Fri 9am-5pm

Benefits: 401K, Paid Time Off

 

Please submit resumes to: careers@polarstarengineering.com