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Over the last few months we have experienced an extreme rise in orders which has lead to longer lead times for dealers and distributors to receive their shipments. We are doing everything we can to get orders shipped however, there is a rather lengthy back log of orders that we are working through while continuing to receive new orders.

We understand many of you are currently waiting on pre-orders placed through dealers. Unfortunately we are unable to answer inquires regarding when certain products may be received by certain dealers.

Many dealers order our products through distributors so we do not work directly with them. Even for those which order directly from us, many have multiple orders pending so we have no way of knowing if the next order shipped to that dealer will cover your pre-order or not. We do sincerely apologize for the frustrations and we are doing everything we can to produce our products as quickly as possible while still maintaining our high standard of quality.

Please allow up to 2 business days for a response. If you need immediate assistance, please contact us at 302-449-4866. Thank you for your patience!

PolarStar Airsoft
5 Garfield Way
Newark, DE 19713